Privacy Policy

This Privacy Policy explains how MNWASEL (“Mnwasel”, “we”, “our”) collects, uses, and shares information when you use the Mnwasel mobile application and website. Mnwasel is a technology platform based in Lebanon that connects customers who need transport or delivery with independent drivers using motorbikes, cars, tuk-tuks, and buses.

By creating an account or using the app, you agree to the practices described in this policy. This policy, together with our in-app disclosures, describes all of the ways the app accesses, collects, uses, and shares user data.

Account information: your name, phone number, email address, account type (customer or driver), preferred language, and — for drivers — vehicle type and related vehicle details.

Trip information: pickup and dropoff locations, order type (persons, cargo, or both), offers sent and accepted, order history, and saved favorite locations.

Location data: described in detail in Section 3 below.

Device and usage data: device model, operating system, app version, identifiers needed to deliver push notifications, and diagnostic logs that help us keep the app working reliably.

Communications: messages you send to our support team.

What we do NOT collect: the app contains no in-app payment functionality, so we never collect or store payment card numbers, banking details, or any other financial account information.

Customers: with your permission, the app uses your device's location while you are using the app to help you set your pickup point and to show availability around you. Customers' location is not collected in the background.

Drivers: with your permission, the app collects your precise location while you are set to “Online”, including in the background (when the app is closed or not in use). This is required so that nearby ride and delivery requests can reach you, and so that customers can follow the driver's arrival and trip progress. Background collection happens only while you are Online — switching to Offline stops it.

Your control: location access is requested with an in-app disclosure and consent prompt before it is first used, and you can withdraw it at any time in your device settings or by going Offline. Withdrawing location permission may prevent drivers from receiving requests, since matching depends on location.

We use the information described above to: match customers with nearby drivers and deliver ride/delivery requests and offers; display order status and trip progress; operate app features such as order history and saved locations; keep the platform safe, prevent fraud and abuse, and enforce our Terms & Conditions; respond to support requests; comply with legal obligations; and maintain and improve the reliability of the service.

We do not use your personal data for third-party advertising.

Between customers and drivers: when a trip is formed, the matched customer and driver see the information needed to complete it — such as first name, phone number, vehicle type, pickup/dropoff points, and the driver's live location during the active trip.

Service providers: we use trusted providers for hosting, mapping, and push notifications, who process data on our behalf and only as needed to run the service.

Legal reasons: we may disclose information when required by applicable law or valid requests from competent authorities, or to protect the rights and safety of users and the platform.

Business transfers: if Mnwasel is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

We do not sell personal data.

The app has no in-app payment feature. The fare is agreed inside the app through the driver's offer that the customer accepts, and the payment itself is made directly by the customer to the driver, in person. As a result, no payment card or banking data ever enters the app or our systems.

We keep your information while your account is active and as long as needed for the purposes above or to meet legal obligations. You can request deletion of your account and associated data at any time at mnwasel.com/deleteme or by emailing support@mnwasel.com. Upon a verified request we delete your profile, order history, saved locations, and (for drivers) earnings records and subscription status, except where the law requires us to retain certain records.

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No system is perfectly secure, but limiting what we collect — including collecting no financial data at all — reduces the risk to you.

Mnwasel is not directed to persons under 18, and you must be at least 18 years old to create an account. We do not knowingly collect information from anyone under 18; if we learn that we have, we will delete it.

We may update this Privacy Policy from time to time. The current version is always available at this page, and material changes will be communicated in the app. Continued use of the service after an update constitutes acceptance of the revised policy.

For any questions about this Privacy Policy or your data, contact us at support@mnwasel.com.